Cancelation Policy

We work hard to ensure that we commence work on all of our orders very soon after they are received, and that orders are promptly advanced to our workshop once placed. For this reason, we are unable to make changes or cancel an order once it is placed, unless we receive notice of your request within 2 business days of your order being placed.

If you do need to change or cancel your order within this window, please immediately email us at ibv.equine@gmail.com, with your order number and the specific details of your request. Please allow up to 3 business days for our customer service team to respond to your cancellation request as we are working through much higher volumes than usual. It is not necessary to send multiple requests as we guarantee that all cancellation requests will be actioned in due course.